Salamis
Salamis60
 

Privacy Policy

 

Privacy Notice

1. Introduction – Who we are?

Salamis Tours Limited hereinafter referred as “Salamis Tours”, “We” or “us” respects your fundamental rights and freedoms including your right to the protection of personal data and privacy. Salamis Tours is the controller within the meaning of the General Data Protection Regulation (“GDPR”) who collects, holds and process your personal data in accordance with the provisions of GDPR. This means that we are responsible for deciding how we hold, use, process and protect  your personal data.

This Privacy Notice explains how Salamis Tours Ltd collects and uses your personal data, why your personal data will be used, for how long it will usually be retained, which are your rights and how you can exercise them and in general provides all necessary information to ensure that you are aware about the processing of your personal data and that you have their control. Moreover, to ensure that we protect your privacy and we keep your personal data secure we have implemented appropriate technical and organizational measures.

Please note that this Privacy Notice may be amended from time to time, but we will manage to inform you about it. The amended Privacy Notice will be found in our website and we encourage you to review the Privacy Notice in our website periodically to be informed of how we use your personal data.

2. How we collect your personal data?

We collect your personal data either from you directly, or from a member of your family or from your employer or the person who receives our services on your behalf.

3. What data we collect?

In order for us to be able to provide you with our services we need to collect and use your personal data as well as the data of your fellow travelers, such as people on your booking. We will not collect sensitive information about you, however, in some specific cases such as health conditions and ability to travel, your sensitive data will need to be collected.

The term personal data means any information relating to an identified or identifiable natural person such as name, email, address, ID etc. The personal data that we usually collect may vary from the service that we provide to you and  may include, without limitation, the following:

  1. Identity data: first name, last name, date of birth,  ID number and details such as expiration data and/or visa information (for non-EU passengers), passport number and details such as expiration date of passport, age (in case of child under the age of 12);
  2. Contact details: email address, telephone number, address;
  3. Health Condition details, where applicable;
  4. Travel / vacation preference details: dates of the booking;
  5. Financial data: billing information, invoices, account number, payment card details etc.;
  6. CCTV Footage in case you visit our offices.

We only use your personal data for the purposes defined in this Privacy Notice. If we intend to use your personal data for another purpose, we will inform you prior to the processing.

4. How will we use your personal data?

We will use your personal data only in the following cases:

  1. To provide the services you request

We collect and process personal data to be able to provide our travel and travel related services to you, your travelling companions, your family members, friends, colleagues and in general to the individuals to whom we offer our services such as booking flights, hotels, excursions, cruises, etc. or issue travel insurance.

To provide you with our services we will use your identity data, contact details, travel and vacation preferences and your financial data to complete the payment of our service.

In cases where you have a special request which we need to accommodate it will be necessary for us to collect and process the details of your special request which may concern your health conditions or dietary preferences in order to ensure that our service will be in line with your request. We only use this information to facilitate your flight or your stay at a hotel and to provide a service you request, such as special assistance or special dietary accommodations.

Please bear in mind that in case you do not wish to provide us with your personal data we will not be able to provide you with our services.

  1. To ensure the safety and security of and in our premises

In our premises we operate closed circuit television ("CCTV")  to ensure the security and safety of our employees, customers and visitors, to detect and prevent criminal offences and to protect our facilitates. These CCTV cameras record continually and images of you may appear in these recordings.

  1. Communicate with you

We may use your contact details to communicate with you in the course of our business, for example to assist you with your booking, or to provide you additional information about changes to the time schedule of the vessel schedule or to respond to any question you may communicate to us.

  1. Marketing communication:

Except of the service related communication, we will use your contact details to communicate to you, our offers, promotions and other relevant marketing materials if you have agreed to receive marketing and promotional material from us.

  1. Claim Management:

We may use and process your personal data to manage and/or settle any claim or dispute you may have and/or to initiate or defend any legal action.

5. Which is the legal basis we use for processing your personal data

We will only use your personal data when the law allows us to. Most commonly, we will collect, use and process your personal data based on at least one of the following legal grounds:

 

  1. Where we need to perform the contract, we have entered into with you;

We will process your personal data when it is necessary to perform our contractual obligations such as the contract between us to provide you with our services.

  1. Where we have your consent to do so:

When you subscribe to receive marketing and promotional material from us you consent to process your contact details for this purpose. You can withdraw your consent at any time without affecting the lawfulness of the processing based on consent before its withdrawal.

  1.  When it is necessary to comply with a legal obligation:

For example, we may be obliged by law to share your personal data with regulatory authorities of the country you will visit. Likewise, we are obliged by tax laws to retain certain data for specific time period

  1. Where we have legitimate interests to process your personal data. In this case we will ensure that there is a balance between our legitimate interests and your fundamental rights and freedoms.

For instance the CCTV in our stores is based on legitimate interest we seek. These legitimate interests are to ensure the safety and security of our customers, visitors, our facilities, products and our employees. Likewise, when a complaint is made, our legitimate interests are to handle your complaint and resolving the dispute. Also, we are conducting processes to manage and develop our business activities, including the improvement of our products and services based on our economic interests.

6. Sharing your personal data

We recognize that your personal data is valuable, and we take all reasonable measures to protect them while it is in our care. When you contact us to book a flight or to make a hotel reservation, we usually act as agent between you and the relevant service providers. Thus, there are several people and organizations (third parties) to whom we may transfer your personal information. Those parties may be related to Salamis Tours or may be third parties with whom Salamis Tours cooperates to deliver travel and travel related services to you and your traveling companions. The recipients of your personal data are Airlines, travel agents’ platforms, tour operators, hotels, Insurance companies and authorities of the countries you will visit if mandatory by the laws for immigration, security or relevant purposes. In doing so, we only share the personal data that is absolute necessary. We may also share some your personal data with other members the Salamis Organization when is necessary in order to provide you with our services for example when you book a cruise we will share the necessary personal data to cruise organizer.

In certain cases it may be necessary to transfer your personal data to third countries outside EU. In such cases, we will proceed with the transfer only if the conditions set out in data protection laws are met, for example if there is an adequacy decision meaning that the third country ensures an adequate level of protection, or we may use appropriate safeguards such as binding contracts with those parties. We never transfer personal data outside EU unless the protection of such data is guaranteed from the third party.

We do not sell any of your personal data to any third party.

7. Retention period

We will not retain your data for longer than is necessary to fulfil the purpose it is being processed for. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the personal data, the purposes for which we process it and whether we can achieve those purposes through other means. We must also consider periods for which we might need to retain personal data in order to meet our legal obligations or to deal with complaints, queries and to protect our legal rights in the event of a claim being made.

When we no longer need your personal data, we will securely delete or destroy it.

For example:

  • Your contact details which are used for marketing communication will be processed until the day you withdraw your consent or until you object to the processing.
  • The footage collected from the CCTV is stored for a two month period and then is deleted.
  • The personal data used for accounting purposes such as details included in invoices, and other financial information (credit card details, account numbers etc.) will be stored for the period of at least 7 years in accordance with tax and VAT laws.

8. Security of processing of your personal data

In order to protect your privacy and protect your personal data against unauthorized access, improper use or disclosure, unauthorized modification, accidental loss, destruction or damage we have implemented appropriate organizational measures such as policies, procedures and technical measures.

9. Your legal rights

You have the following rights in relation to the personal data we hold about you:

  • Request access and information in relation to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data under certain circumstances
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Object to automated decision-making including profiling, that is not to be subject of any automated decision-making by us using your personal information or profiling of you.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request transfer of your personal information in an electronic and structured form to you or to another party (commonly known as a right to “data portability”). This enables you to take your data from us in an electronically useable format and to be able to transfer your data to another party in an electronically useable format.
  • Withdraw consent. In circumstances where you may have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
  • Lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we have handled your personal data, you can report it to the relevant Supervisory Authority.

Please note that some of the above rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data may be exempt from disclosure due to professional secrecy obligations.

If you want to exercise any of these rights, then please use our contact details provided below.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

If you have a concern about the way we are collecting or using your personal data or wish to make an internal complaint, you may contact us by e-mail, whose details are defined below or directly raise your concern to the Data Protection Commissioner’s Office at http://www.dataprotection.gov.cy.

10.Contact details:

If you have any questions about this Privacy Notice or want to exercise your rights sets out in this Privacy Notice, please contact us by:-

Sending an e-mail to: Salamis@salamis-tours.com or

Call us on: 80008101.

You can also contact our Data Protection Officer at dpo@salamis-tours.com


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